IT Support Specialist

Job Requirements – IT Support Specialist

Key Requirements:

1. Education: Minimum secondary technical education or a university degree in a related field (Computer Science, Telecommunications, or similar), or at least 2 years of professional experience in a similar position.
2. Proficient knowledge of Windows operating systems and basic PC administration.
3. Ability to diagnose and resolve hardware and software issues.
4. Basic knowledge of computer networks (LAN/WAN/WLAN, TCP/IP).
5. Proficiency in Microsoft 365 suite.
6. Ability to configure peripheral devices (printers, scanners, monitors).
7. Strong communication skills and experience in working with end-users.
8. Excellent work organization and ability to work independently.
9. Ability to perform effectively under time pressure.
10. Solid awareness of IT security principles.
11. Ability to remain calm and maintain a professional approach during emergencies.
12. Proficiency in English (both spoken and written).

Nice to have / Preferred Qualifications:

1. Previous experience in a similar role.
2. Knowledge of ticketing systems (e.g., OTRS).
3. Basic knowledge of Active Directory.
4. Familiarity with remote user support tools.
5. Industry certifications (e.g., Microsoft).

Key Responsibilities:

1. Providing hardware and software support to end-users.
2. Installing and configuring workstations (PCs/laptops) and software.
3. Maintaining IT hardware inventory and software license logs.
4. Managing system, office, and utility software licenses.
5. Handling and resolving service requests (tickets).
6. Configuring user accounts and permissions (Office365, Active Directory).
7. Preparing and setting up workstations for new employees (onboarding).
8. Maintaining basic technical documentation.

Financial & Employment Terms:

• Salary: PLN 7,000 – 10,000 Gross / month (depending on the contract type).
• Employment type: Full-time (Employment Contract / “Umowa o pracę”, Mandate Contract / “Umowa zlecenie”, or B2B).
• Availability: Immediate start.